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Have questions about hiring and talent density? We're here to provide clear, concise answers to help you build exceptional teams.

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FAQs for Employers

Find straightforward answers to your most pressing hiring questions.

What is talent density?

Talent density is the percentage of people on your team who actively make everyone else better at their jobs, not just complete their own tasks.

For example, in a 10-person team with 2 exceptional performers who elevate others, you have 20% talent density. In a 5-person team where 4 people make everyone better, you have 80% talent density. Research from Reed Hastings at Netflix showed that teams with high talent density (above 60%) produce 3-5x more output than larger teams with low density (below 30%). The mathematical reality: three exceptional people who multiply each other's capabilities will outperform ten average people who simply add their individual contributions.

SuperHired specifically measures and optimizes for talent density by assessing not just individual skills, but how candidates have historically impacted team performance in previous roles. We use work simulations that test collaborative problem-solving, track how candidates elevate others during the assessment process, and reject 95% of candidates because most are individual contributors rather than team multipliers.

How is your discovery process different from other recruiters?

Most recruiters spend 30 minutes understanding a role then rush to fill it. We invest significant time upfront.

Our discovery process maps:
• The actual job to be done (not just a job description)
• How this role connects to your company's 6-month vision
• Team dynamics and working relationships
• Cultural and behavioral expectations specific to your company
• What "great" looks like in YOUR specific context

This deep understanding is why 95% of our placements are still thriving after 18 months. Great isn't universal, it's about finding the right person for the right seat in your specific company.

How does your discovery process work?

Discovery is our secret sauce. It's the fundamental difference between SuperHired and everyone else. While most recruiters rush through requirements in 30 minutes, we flip the entire model upside down.

Phase 1: Company Deep Dive (2-3 hours with leadership)
We ask 30-40 questions most companies have never considered:

• What specific problem does this hire solve?
• How does this role create value in the next 6, 12, 18 months?
• What does "great" look like specifically in your context?
• What are the unwritten rules of success in your culture?
• Which current team members will this person work with daily?
• What happens if you don't fill this role for 3 months?

Phase 2: Team Dynamics Mapping
We map the actual working relationships:

• Who this person will collaborate with
• Where friction typically occurs
• Communication patterns and preferences
• Decision-making authority and boundaries
• The real (not theoretical) reporting structure

Phase 3: Role Architecture
We build three comprehensive documents:

Strategic Job Map: The role's true purpose and evolution path
Team Dynamics Playbook: How success actually happens day-to-day
RACI Chart: Who owns what, preventing future confusion

Phase 4: Validation
We review everything with you to ensure we've captured:

• The seat as it actually exists (not the ideal)
• What the role needs to accomplish
• What type of person would thrive vs. just survive
• Red flags that would indicate poor fit

This typically takes a full week. Yes, that seems like a lot compared to recruiters who promise resumes tomorrow. But spending hours on discovery prevents spending hundreds of hours managing the wrong person.

The output? You get all these documents free, before paying anything. Most clients tell us these blueprints alone are worth our entire fee—they use them for onboarding, performance management, and team development long after the hire is made.

Discovery isn't just our first step—it's the foundation everything else builds on. Without it, even the best AI and recruiters are just guessing.

How do you find people who aren't looking?

We find passive candidates through AI-powered searching across 50+ platforms combined with personalized human outreach that focuses on their career aspirations rather than job openings.

Studies show that 70% of the best performers are not actively job searching—they're too busy excelling in their current roles. These passive candidates are found through GitHub contributions, industry forum participation, published thought leadership, patent filings, conference presentations, and peer recommendations. Traditional job boards only reach the 30% who are actively looking, which often excludes the highest performers.

SuperHired's approach combines AI technology that searches 24/7 across platforms where exceptional people demonstrate expertise (not where they look for jobs) with human relationship building that takes 2-3 weeks of personalized engagement. Our AI identifies patterns of excellence like consistent peer recognition, above-average project velocity, and knowledge sharing behaviors. Our humans then craft personalized outreach based on the candidate's actual work and interests, not generic recruitment messages.

What's in the free hiring blueprint?

The free hiring blueprint contains three documents: a Strategic Job Map showing 6+ months of role evolution, a Team Dynamics Playbook detailing daily interactions and success metrics, and a RACI Chart clarifying all responsibilities and decision rights.

The Strategic Job Map specifically outlines how the role connects to company objectives, what success looks like at 30/60/90 days and beyond, which KPIs the role directly impacts, and how the position will likely evolve over 6-12 months. The Team Dynamics Playbook details exactly who this person will work with daily, what a typical Tuesday at 2pm looks like, which meetings they'll attend, and how their work affects others. The RACI Chart prevents the "I thought you were handling that" problem by documenting who is Responsible, Accountable, Consulted, and Informed for every major activity.

SuperHired delivers these documents within 48 hours of our initial discovery call, completely free with no obligation to proceed. Most CEOs report these documents alone transform their understanding of what they actually need. We create these through our 30-40 question discovery process that uncovers requirements clients didn't know they had. Companies that use these blueprints report 40% faster onboarding and 60% less role confusion in the first 90 days.

Why do bad hires make good people quit?

Bad hires make good people quit because high performers are 3x more sensitive to team quality degradation and will leave within 6-9 months rather than lower their standards.

A Stanford Graduate School of Business study found that when A-players work with C-players, their productivity drops by 40% within 90 days. High performers specifically leave because: they spend 15+ hours weekly compensating for the bad hire's inadequacies, they watch management tolerate mediocrity which signals declining standards, their work quality suffers from constant context switching to fix others' mistakes, and they lose faith in leadership's ability to build winning teams. The cascade effect means one bad hire typically triggers 2-3 good employees to start job searching within 6 months.

SuperHired prevents this cascade through our 95% rejection rate and work simulations that specifically test for collaborative excellence, not just individual ability. We assess how candidates have affected team performance in previous roles, looking for evidence of elevating others rather than just personal achievement. Our 120 day guarantee means if someone doesn't integrate well with your team culture, we replace them before the cascade can begin.

How is your 120-day guarantee different?

Our guarantee extends to 120 days compared to the industry standard 30-60 days because bad cultural fits typically reveal themselves between days 60-90 when the honeymoon period ends.

Industry data shows that 67% of bad hires who ultimately fail display their first serious warning signs between days 45-75, after initial training ends and real work begins. Standard 30-day guarantees expire before problems surface. The 60-90 day period is when personality conflicts emerge, work quality issues become apparent, and cultural misalignment becomes obvious. Companies with 30-day guarantees leave you exposed during the highest-risk period.

SuperHired's extended guarantee covers the full integration period when most failures occur. If a placement doesn't work out within 120 days, we provide a complete replacement at no additional cost—not a credit, not a discount, but a full replacement search. This guarantee applies to all placements regardless of salary level, and we've only had to use it for 5% of placements because our simulation-based vetting catches most issues before hiring.

What's the real cost of a bad hire?

A bad hire costs between $240,000-$840,000 for a $100,000 salary position when you include productivity loss, team disruption, replacement costs, and opportunity costs.

The Harvard Business Review calculates the direct costs as: the hired employee's salary for the time they were employed ($50,000 for 6 months), recruiting fees to replace them ($20,000), training and onboarding investment ($15,000), and management time spent on performance issues (200 hours at $150/hour = $30,000). The indirect costs are larger: decreased team productivity (5 people at 20% reduction = $100,000), lost business from poor performance ($50,000+), damaged client relationships (potentially millions), and good employees who quit because of them (2 employees at $100,000 replacement cost each = $200,000).

SuperHired's $5,000 flat fee represents 2% of the minimum cost of a bad hire. Our work simulations reduce bad hires by 67% compared to traditional interviewing because they test actual job performance, not interview performance. We specifically assess cultural chemistry and team dynamics, not just technical skills, which prevents the personality conflicts that cause 46% of new hire failures.

Why flat fees instead of percentages?

Flat fees align our incentives with finding the right person regardless of salary, while percentage fees create conflicts where recruiters benefit from inflating compensation.

Traditional recruiters charging 20-30% commission on salary have a direct incentive to push candidates toward the highest possible compensation, even when lower-paid candidates might be better fits. A recruiter making 25% commission earns $25,000 on a $100,000 hire but $50,000 on a $200,000 hire for the same amount of work. This misalignment leads to recruiters dismissing excellent $80,000 candidates in favor of mediocre $150,000 candidates, pushing salary negotiations higher to increase their fee, and creating bidding wars that don't benefit the employer.

SuperHired charges $7,000 whether we place a $50,000 coordinator or a $500,000 executive because our incentive is finding the best fit, not the highest salary. This model means we can recommend cost-effective candidates without losing revenue, focus on cultural fit rather than compensation maximization, and maintain transparent relationships without hidden financial motivations. Our flat fee has helped clients save an average of $30,000 per hire compared to percentage-based recruiters.

How do work simulations predict success?

Work simulations predict success with 85% accuracy compared to 35% for traditional interviews because they test actual job performance under realistic conditions rather than interview skills.

Google's extensive hiring research found that work sample tests are the single best predictor of job performance, outperforming interviews (35% predictive), reference checks (26% predictive), and years of experience (3% predictive). Simulations reveal how candidates approach real problems, handle ambiguity and pressure, collaborate with others, and learn from feedback—none of which traditional interviews effectively assess. They also eliminate the "interview performance" bias where charismatic but incompetent candidates outshine capable but introverted ones.

SuperHired designs custom simulations for each role that mirror actual challenges the hire will face in their first 90 days. For a marketing director, this might be developing a campaign strategy with incomplete data. For a software engineer, it's debugging actual code from your codebase. We observe not just the output but the process: how they ask questions, handle constraints, and interact with potential teammates. This approach has resulted in 95% of our placements still thriving after 18 months.

What industries do you specialize in?

We specialize in technology, professional services, and knowledge work roles where talent density matters more than headcount, regardless of specific industry vertical.

Our expertise centers on roles where individual performance varies by 10x or more—software engineering, product management, sales, marketing, operations, and executive leadership. We work across industries but focus on companies that understand the mathematics of talent density: venture-backed startups (Series A through D), professional services firms (consulting, agencies, legal, accounting), technology companies (SaaS, marketplace, developer tools), and high-growth businesses where team quality determines success. We specifically avoid high-volume, low-differentiation hiring like call centers or retail.

SuperHired's specialization isn't about industry knowledge but about understanding how exceptional people transform teams. Our methodology works wherever the difference between good and great is multiplicative rather than additive. We've successfully placed talent in 40+ industries because we focus on finding people who make others better, which is universal. Our AI searches industry-specific platforms and communities while our humans build relationships with passive candidates in your specific domain.

How long does your process take?

Our complete process takes 6 weeks from initial discovery to accepted offer, with clear milestones at each stage.

The timeline breaks down as: Discovery and Blueprint creation (48 hours), AI search and passive candidate identification (5-7 days), human outreach and relationship building (7-10 days), work simulation completion and assessment (3-5 days), client interviews with top 3-5 candidates (3-5 days), and offer negotiation and acceptance (2-3 days). This is 40% faster than the industry average of 42 days while being significantly more thorough. The speed comes from parallel processing—our AI searches while humans conduct discovery, and multiple candidates complete simulations simultaneously.

SuperHired maintains this timeline through systematic processes and clear communication expectations with all parties. We provide weekly updates every Tuesday with candidate pipeline status, detailed feedback from completed simulations, and specific next steps with deadlines. If timeline acceleration is needed, we can compress to 14 days by increasing parallel activities, though this may reduce the passive candidate pool. Our guarantee period clock doesn't start until day one of employment, so there's no pressure to rush decisions.

FAQs for Talent

Find straightforward answers to your most pressing hiring and talent questions.

How are you different from recruiters?

We're team builders who find opportunities where you'll make others better, while traditional recruiters are transaction processors who match keywords to maximize their commission.

Traditional recruiters operate on volume—posting jobs, screening resumes, and pushing through as many placements as possible for 20-30% commission fees. They represent the company paying them, not you. They'll submit your resume to multiple companies without permission, pressure you to accept offers quickly, and disappear after placement. Studies show 78% of candidates report negative experiences with traditional recruiters, citing aggressive tactics, lack of transparency, and misrepresented opportunities.

SuperHired operates as career architects who only connect exceptional talent with teams that elevate everyone. We reject 95% of opportunities because most don't meet our team quality standards. We assess team dynamics, not just job requirements—ensuring you'll thrive, not just survive. Our flat fee model means we're not incentivized to inflate salaries or rush placements. We provide ongoing support through your first 120 days, and we only work with companies committed to building exceptional teams where you'll grow.

What does "we reject 95%" mean?

We reject 95% of both candidates and opportunities because most people are individual contributors rather than team multipliers, and most jobs are seats to fill rather than teams to build.

On the candidate side, our assessments find that only 5% of professionals consistently make their teammates better. The rejected 95% aren't bad employees—they're solid individual contributors who do their jobs well but don't elevate others. We look for evidence of mentoring without being asked, improving team processes not just personal workflow, sharing knowledge that helps others succeed, and creating positive energy that makes Monday mornings better. Most recruiters would place all 100%; we only place the 5% who transform teams.

SuperHired's rejection criteria include both performance and cultural indicators. We assess through work simulations how candidates collaborate under pressure, detailed reference checks focusing on team impact not just individual achievement, and behavioral patterns that predict team elevation versus individual success. For opportunities, we reject companies with toxic cultures (Glassdoor below 3.5), revolving door hiring (turnover above 30%), unclear success metrics, and those seeking bodies rather than building teams. This selectivity ensures when we connect you with an opportunity, it's genuinely exceptional.

What's the interview process like?

Our process replaces traditional interviews with work simulations where you solve real problems alongside potential teammates, showing what you can do rather than claiming what you've done.

Instead of answering "tell me about a time when" questions, you'll complete a 2-4 hour simulation of actual work you'd do in the role. For engineers, this means collaborating on real code with the team's tech stack. For marketers, it's developing a campaign strategy with actual company data. For executives, it's solving a strategic challenge the company currently faces. You work directly with potential teammates, not HR screeners. The simulation shows how you think, collaborate, handle feedback, and solve problems—everything traditional interviews miss.

SuperHired's simulation approach benefits exceptional candidates who may not interview well but excel at actual work. There's no preparation needed beyond understanding the role, no behavioral interview prep or STAR method training required, no pressure to perform in artificial interview conditions, and immediate feedback on your fit with the team's working style. Candidates report our simulations are more engaging and less stressful than traditional interviews because they're doing what they love—solving real problems—rather than performing interview theater.

Do you share my information without permission?

We never share your information with any company without your explicit, written permission for each specific opportunity.

Your privacy is protected by our strict confidentiality protocols: all initial outreach to companies is anonymous ("we have a senior engineer with 10 years experience in fintech"), your resume is only shared after you approve the specific opportunity and company, we never mass-distribute profiles or create "candidate databases" clients can browse, and we require NDAs from companies before sharing identifying information. GDPR and privacy regulations are strictly followed with data encryption and right-to-deletion guarantees.

SuperHired's permission process is transparent and candidate-controlled. Before any company engagement, you receive the company name, role details, team structure, and why we think it's a fit. You can ask questions about the opportunity before deciding. You explicitly approve or decline each opportunity. If approved, you control what information is shared (resume, portfolio, references). You can withdraw permission at any stage before an offer is accepted. We maintain complete records of all permissions and sharing activities for your review.

What types of roles do you focus on?

We focus on roles where individual excellence multiplies team performance—typically knowledge work where the best performers are 10x more effective than average.

Specifically, we place: software engineers and technical leaders who architect solutions others build upon, product managers who align teams toward exceptional outcomes, sales professionals who elevate entire revenue organizations, marketing leaders who transform brand and growth trajectories, operations executives who scale companies without losing culture, and C-suite executives who build legendary teams. We avoid commodity roles where individual performance differences are minimal—call centers, basic data entry, routine administration, and high-volume retail positions.

SuperHired's role selection criteria require positions where talent density matters (small teams doing big things), individual impact is measurable and multiplicative, career growth potential exceeds industry averages, and the hiring company values quality over quantity. We specifically seek roles with learning and development opportunities, exposure to strategic decision-making, potential for significant equity or career advancement, and teams of other exceptional performers. If a role doesn't meet these criteria, we won't work on it regardless of the fee potential.

How do you match people to teams?

We match based on team chemistry and growth trajectory alignment, not keyword matching, using behavioral assessments, work simulations, and culture mapping that predict successful integration.

Our matching methodology goes beyond skills to assess: how your work style complements existing team dynamics, whether the team's challenges align with your growth goals, if the company's trajectory matches your career ambitions, and whether you'll make the team better while they make you better. We analyze communication patterns, decision-making styles, conflict resolution approaches, and innovation preferences. Traditional recruiting matches "5 years Python experience" to "requires 5 years Python"; we match "collaborative problem-solver who thrives in ambiguity" to "team that innovates through experimentation."

SuperHired's matching process includes comprehensive discovery sessions understanding your ideal environment, work simulation observations of your actual collaboration style, team dynamics assessment of the hiring company, and cultural chemistry prediction modeling. We've found that 80% of placement failures stem from culture misalignment, not skill gaps. Our matching has resulted in 95% of placements reporting they're in the best role of their careers after 12 months, compared to 34% industry average for traditional recruiting.

What if I'm happy where I am?

Being happy in your current role is exactly when you should explore opportunities—you can be selective and only move for transformational career growth, not desperation.

Research from Wharton shows that employed candidates who aren't desperately looking make better hiring decisions, receiving 18% higher offers and having 40% better retention rates. When you're happy, you can evaluate opportunities objectively, negotiate from strength not need, only consider roles that represent significant advancement, and maintain leverage throughout the process. The best opportunities—the ones that transform careers—aren't advertised to desperate job seekers; they're shared quietly with proven performers who are thriving elsewhere.

SuperHired specifically works with passive candidates who are successful in current roles but open to exceptional opportunities. We only present opportunities that offer significant advancement in scope, compensation, or growth potential—typically 30%+ improvement in total career value. There's no pressure to move; 60% of candidates we speak with stay in their current roles because nothing we show them is compelling enough. When you do move, it's because the opportunity is genuinely transformational, not just different.

How do you assess team culture?

We assess team culture through direct observation of actual team interactions, anonymous team member surveys, work pattern analysis, and retention data rather than relying on company marketing claims.

Our cultural assessment methodology includes: observing actual team meetings and collaboration sessions, conducting anonymous surveys with current team members, analyzing communication patterns in Slack/email (with permission), reviewing promotion and departure patterns over 24 months, measuring actual versus stated values through decision analysis, and assessing psychological safety through conflict resolution examples. We specifically look for indicators of trust (healthy debate without fear), growth mindset (learning from failures), collaboration (shared credit and responsibility), and excellence standards (peer accountability for quality).

SuperHired's culture assessment has identified patterns that predict success: teams that schedule regular learning time outperform by 3x, managers who give credit to others have 50% lower turnover, companies with transparent salary bands have 40% higher satisfaction, and teams that celebrate failures alongside successes innovate 5x faster. We share our complete cultural assessment with you before any introduction, including red flags we've identified, growth opportunities within the team, specific personality types that thrive there, and realistic preview of daily work experience. This transparency means you make informed decisions about fit, not hopeful guesses.

What happens after placement?

We provide 120 days of integration support including onboarding guidance, 30/60/90-day check-ins, mediation if needed, and career development planning to ensure long-term success.

Post-placement support includes: week 1 onboarding optimization consultation, day 30 integration assessment and adjustment planning, day 60 performance alignment session, day 90 success validation and future planning, and day 120 final check-in and career roadmap development. We remain available for informal guidance throughout. Studies show that 40% of new hire failures occur due to poor onboarding and integration, not capability issues. Our support reduces this failure rate to under 5%.

SuperHired's ongoing support differentiates us from transactional recruiters who disappear after placement. We mediate any early miscommunications between you and your new team, provide frameworks for successful first 90 days, share specific strategies for building credibility quickly, and help navigate political dynamics unique to your new organization. After 120 days, you join our alumni network where you can access career guidance, salary benchmarking, and future opportunities throughout your career. Our success is measured not by placement, but by your thriving 18 months later.

How do you protect candidate confidentiality?

We protect confidentiality through encrypted communications, anonymous initial presentations, restricted information access, and legal protections that exceed industry standards.

Our confidentiality protocols include: all data encrypted at rest and in transit (AES-256), anonymous profiles for initial company discussions, NDAs required before any identifying information is shared, separate systems for candidate and client data preventing cross-contamination, automatic data deletion after 90 days of inactivity, and GDPR-compliant data handling with right-to-deletion. We've never had a confidentiality breach in our history. Your current employer will never know you're exploring options unless you explicitly tell them.

SuperHired's protection extends beyond technical measures to operational practices. Only your assigned advocate has access to your complete profile. Company introductions happen only with your written permission. Reference checks occur only after conditional offers. We never post your resume to job boards or databases. If you're in a small industry where everyone knows everyone, we take extra precautions including geographic restrictions and competitor exclusions. You can pause or stop the process instantly with no questions asked. Our reputation depends on absolute discretion, and we protect it fiercely.

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